You are leaving girlscouts.org for a website opened by an external party. You will be subjected to the privacy and security policies of the website
Smart Cookies is your one-stop-shop for all things during the Cookie Program. With this online platform, hosted by ABC Bakers, you’ll be able to manage your inventory, select or schedule Cookie Booths, transfer cookies to girls, submit planned orders, and more.
Accessing Smart Cookies & Pre-Season Prep 
Troops will begin receiving an access email for Smart Cookies on December 2. Before the program begins, make sure to update your troop information. Found under the ‘My Troop’ tab, you can update the following:
- Troop level
- Proceed plan
- Main recognition plan
- 5-Cent Option for Juniors+
- Troop Recognition Plan
- Contact Information
GSMH will automatically upload girls to your Smart Cookies roster around December 2— log into Smart Cookies and check to make sure all your girls have been added. Then, enter the number of girls selling in the 'Troop Information' under the 'My Troop' tab. If you have a girl that is not showing up in Smart Cookies, please be sure she is a registered Girl Scout, then contact us via info@girlscoutsmoheartland.org before January 17 so she can be uploaded into Smart Cookies. Once the program begins on February 1, girls will not be removed from your roster. This is also a good time to verify your troop’s bank account information in Smart Cookies.
Initial Orders
Troop Initial Forecasted Orders are due to Service Unit Cookie Chairs on January 19.
Follow the steps below to place your troop’s initial order under the Orders tab:
Select ‘Troop Initial Order’ Note: Don’t be confused by the “initial” term, this is just what is used in the system
Enter the number of cases for each cookie you want to order.
You can edit this initial order until the troop order due date on January 19, which is also listed in red at the top of the Initial Order screen.
When your order is complete, slide the ‘Ready to Review’ button to the left to your Service Unit Cookie Chair know that your order is complete and ready for processing.
Once it is saved, the assigned Delivery Station for cookie pick up will be shown at the bottom of the screen. Click to lock it in.
Prefer a video? Follow along with this Initial Order by Girl tutorial from ABC Bakers.
Ordering Additional Cookies
After you have received your initial cookie order, your troop may need more cookies to fill additional girl orders or for Cookie Booth sales. To order cookies from a Cookie Cupboard, troops will place a Planned Order in Smart Cookies. Planned Orders can be placed daily and must be submitted by 1 p.m. each day for pickup the following day.
For example, orders placed by 1 p.m. on Monday are eligible for pick up Tuesday, as long as there are pickup times available. An order placed at 3 p.m. on Monday would be eligible for pickup beginning Wednesday, as long as there are pickup times available.
To schedule a Planned Order in Smart Cookies:
- Log in to your Smart Cookies account.
- Click on the 'Orders' tab at the top of the page.
- Select 'Planned Order'.
- Choose the cupboard location you want to pick up from. Click 'Continue'.
- Select the date and time you wish to pick up your order. Click 'Save'.
- Enter the number of packages for each variety that you want to pick up (1 case=12 packages).
- If you are having someone other than the Troop Cookie Chair pick up cookies for the troop, add their name and phone number in the 'Order Notes' box.
- Click 'Save'.
- Print or Save your receipt.
The receipt confirmation will state “Not Approved.” This only indicates that your order has not yet been picked up. Once you have picked up your order, it will become a Cupboard to Troop Transfer and show ‘“Approved” on the receipt.
Under the Orders tab, you can select 'Manage Orders' to review your order—you have until 1 p.m. the day before your scheduled pick up to make edits to your order. If edits need to be made after the deadline, please reach out directly to the Cookie Cupboard. Phone numbers can be found in Smart Cookies. Once picked up, Planned Orders will immediately appear on your Troop Balance Summary and will be calculated for the next electronic withdrawal.
Prefer a video? Follow along with this Planned Order tutorial from ABC Bakers.
Transferring Cookies
Throughout the Direct Sales Period, cookies should be transferred to girls after every booth and sales activity. At the end of the Direct Sales Period, you must transfer all cookies to girls.
Under the Orders tab, to transfer cookies to girls:
- Choose 'Transfer Order.'
- For the type of transfer, select 'Troop to Girl.'
- Transfer all cookies from troop to girls, including any unsold cookies.
- Number of available quantity will decrease as they are assigned to girls. Monitor this until the troop’s inventory is zero. Troop cookie balance must be zero once all packages are transferred.
Prefer a video? Follow along with this Troop to Girl Transfer tutorial from ABC Bakers.
Throughout the Direct Sales Period, cookies should be transferred to girls after every booth and sales activity. By April 12, you must transfer all cookies to girls.
Using Smart Cookies for Weekly Inventory Tracking
When tracking your troop inventory weekly, keep these guidelines in mind:
- All troop to girl transfers must be entered in Smart Cookies on a weekly basis.
- Setting a schedule with your girls/caregivers with specific dates and times they are able to pick up more cookies helps with consistency and makes it easier to manage your inventory.
- Keep a copy of each signed receipt.
To find any discrepancies in your troop inventory, follow these steps:
- Log into Smart Cookies.
- Click on the ‘Reports’ tab.
- Select ‘Troop on Hand Inventory’ report.
- For Unit of Measure, select ‘cases/packages.’
- Click ‘View the Report.’
- Compare the report totals to your troop inventory by variety.
If there are discrepancies, go through each receipt from that week and verify the numbers were entered correctly in Smart Cookies. To correct errors, follow the steps below.
To correct any errors in Smart Cookies, follow these steps:
- Click on the ‘Orders’ tab.
- Select ‘Manage Order.’
- Expand the ‘Refine Search’ and select the girl who has the error.
- Click ‘Apply Search Parameters.’
- Click the 3 dots on the right-hand side of the desired order.
- Click ‘edit order.’
- Update the totals to the correct amount.
- Click ‘save.’
Signing Up for Cookie Booths
Cookie Booths should be listed in Smart Cookies so customers can find you! It also makes allocating cookies to girls easier.
To sign up for a GSMH Secured Cookie Booth or add a Troop Secured Cookie Booth in Smart Cookies, under the Booth tab:
- Choose 'Schedule a Booth.'
- A new page will pop up, allowing you to choose from a 'troop secured' or 'first-come, first-served' booth. A troop secured booth is characterized as booths in front of small, local businesses and a first-come, first served booth is characterized as booths in front of big box stores (Walmart, Lowe’s, etc.).
- If scheduling a Troop Secured Cookie Booth, follow the steps below. If signing up for a GSMH Secured Cookie Booth, skip to step number 4.
- Input the business name, address, date, and time.
- You will receive an email stating the booth has been saved but is still in the approval process.
- GSMH will approve your booth.
- If signing up for a GSMH Secured Cookie Booth, follow the steps below:
- Input the zip code or town you are wanting to host the Cookie Booth.
- Available locations will pop up and allow you to schedule using a calendar. Select the date you are wanting to host the booth. Note: these booths are available in two hour time slots. You can only reserve one time slot. Remember: these are first-come, first-served and not every time slot will be available.
- An email will be sent to you as soon as you save your reservation.
Prefer a video? For Troop Secured Booths, follow along with this Troop Secured Booths tutorial from ABC Bakers.
If you have any questions regarding scheduling Cookie Booths or hosting a Cookie Booth, reach out to your Cookies+ Team. Here are some other tips to keep in mind:
- A cookie booth isn’t reserved without a Smart Cookies confirmation. Remember to keep the confirmation handy by printing it out or having it on your phone.
- When scheduling booths in Smart Cookies, please make sure to look for any special instructions. For example, if there is a note in Smart Cookies to check in with store manager, please do so.
- Troop Secured Booths must be entered into Smart Cookies by Friday at noon for the same weekend. Booths are approved on a daily basis during Cookie Season.
- If two troops show up at the same time for a cookie booth, the troop with the Smart Cookies confirmation is the troop conducting the booth.
Using the Smart Booth Divider
The Smart Booth Divider is an easy and efficient way to distribute credit for booth sold packages to multiple girls quickly and evenly. Using the Smart Booth Divider not only helps you track packages sold at each booth location, it also provides GSMH important data related to the booth sales activity to help prepare for future booth sales.
Steps for using the Smart Booth Divider:
- Log into Smart Cookies.
- Click on the 'Booth' tab.
- Select 'My Reservations'.
- Choose the booth location the cookies were sold at.
- Click on the three dots on the far right of the booth. Select 'Smart Booth Divider'.
- Enter the number of packages by variety sold at the booth. Click 'Save and Distribute Sales'.
- Click on the check box next to the girls who participated at the booth.
- Click 'Continue'. Any left-over packages will appear at the top of the page in red. You will need to manually distribute these packages to the girls.
- Click 'Save'.
Prefer a video? Follow along with this Smart Booth Divider tutorial from ABC Bakers.
Managing Cookie Share
Cookies sold via Cookie Share require special handling in Smart Cookies. Here is a chart to support you in making your Troop to Girl transfers for your Cookie Share donations. You can identify the donation type for donations purchased through Digital Cookie by looking at the All Order Data report from your Troop dashboard in Digital Cookie.
| Donation Type | Who Fulfills | Credit Method |
| Shipped + Donation | GSMH Cookie Share | Automatically Credited |
| Booth Digital Cookie Credit Card | GSMH Cookie Share |
Smart Booth Divider - Cookie Share |
| (Online) Donation | GSMH Cookie Share |
Automatically Credited |
| In Person+ Donation | GSMH Cookie Share | Create Virtual Cookie Share |
| Cash Sale | GSMH Cookie Share | Create Virtual Cookie Share |
Cookie Season Reports
Smart Cookies allows you to run various reports to help you track your Cookie Program. Smart Cookies reports are located under the Reports tab. Reports are generated in real time—as soon as information is entered, you should be able to view it in a report.
Troop Balance - Smart Cookies
|
Girl Cookie Totals Summary - Smart Cookies
|
Girl Balance Summary - Smart Cookies
|
Transfer Order Summary - Smart Cookies
|
Troop On Hand Inventory - Smart Cookies
|
Recognition Order Summary by Girl - Smart Cookies
|
Create a Recognition Order
At the end of the Direct Sales Period, you must create a recognition order for your troop as part of wrapping up the program. For troops, this is due April 15.
Under the ‘Recognitions’ tab, create your recognition order:
- Select “Create Recognition Order.”
- Click “Main Recognition Plan.”
- Click on each girl’s name to review their recognition items for accuracy. Each time additional cookies are added to a girl’s order, you must review.
- Save order.
Prefer a video? Follow along with this Creating Recognition Orders tutorial from ABC Bakers.
Final Paperwork
You will also need to prepare your final paperwork in Smart Cookies under the Reports tab.
- Select “Current.”
- Save a PDF or print a copy of your Troop Balance Summary to save for the end of year Troop Financial Report.
- Print the Recognition Summary by Girl to include in your records.
Smart Cookies Tutorials
Video demonstrations of Smart Cookies functionality make the cookie sale easy to navigate for busy volunteers! Check out the Smart Cookies Video Demos for Volunteers by ABC Bakers for the full library of Smart Cookies tutorials.
Integration with Digital Cookie
Although Digital Cookie is a separate platform for the girls' experience, Troop Cookie Chairs will still be primarily utilizing Smart Cookies. In Smart Cookies, you will still be transferring cookies to girls, submitting troop initial orders, securing booths, and creating recognition orders. So how does this work? Here are a few examples of how the two platforms integrate!
- Digital Cookie takes the data entered into Smart Cookies for Girl Scouts and Troops in order to populate the user records.
- Smart Cookies sends troop Cookie Booth reservations to Digital Cookie to be able to accept credit card payments at Cookie Booths.
- Digital Cookie sends all orders received through the Troop and/or Girl Links to Smart Cookies so both platforms have the same transaction and financial information.
Have questions about Smart Cookies?
Contact ABC's Help Desk for Girl Scout Volunteers
Call 855-444-6682 — Available 7 Days a Week, 8 a.m. to 11 p.m.
Email — ABCSmartCookieTechSupport@heartsidefoods.com
