Girl Scout families are responsible for payment of all cookies that they have signed for. This is why receipts are so important every time cookies and payments are transferred between troop and girls, and why transferring cookies in the Smart Cookies platform to the proper girl must be done continuously throughout the cookie season.
If troops have followed best financial practices to collect money owed from Girl Scout families, the troop may not be responsible for the amount owed. Documentation of collection efforts, including all receipts, must be submitted Uncollected Funds Report to GSMH by April 11, 2025.
To submit an Uncollected Funds Report, include the following supporting documentation:
- Complete and signed receipt(s) for cookies dispersed
- Complete and signed receipt(s) of any payment received
- Brief explanation concerning the amount outstanding or the situation and efforts made to collect the outstanding balance.
After submission, further discussion and/or documents may be requested by the Finance Team.
How does that affect recognitions and the bonus program?
In the event that a girl or troop owes money after April 18 and no Uncollected Funds Report has been submitted, recognitions will not be distributed to girl and/or troop until all outstanding money issues are resolved. If outstanding money issues are not resolved by September 30, all recognition items and troop proceeds are forfeited. No exceptions will be made. Unresolved money issues can result in a volunteer being removed from any and all volunteer positions at the troop and/or service unit level. Troops with outstanding balances, including those with uncollected funds will be ineligible for the Troop Bonus.