Renew When You're Ready

Help keep her engaged and inspired in challenging times.

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve, we’ll continue to adapt to meet her needs.

We know many of the things she was looking forward to are cancelled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

Keep the Girl Scout experience going and stay connected while earning badges through activities with the new Girl Scouts at Home
Participate in live virtual events and safe service projects that keep her engaged and inspired
Gain tangible, innovative problem-solving and life skills
Grow confidence in her outdoor skills and learn how to be a champion for the environment
Expand her imagination through hands-on STEM activities

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again.

Because while we have to remain physically apart right now, connection is more important than ever. Whenever you’re ready to renew your Girl Scout membership, we’ll be here for you.

How to Renew Your Troop

If you’re already registered as a troop leader, you can renew your troop members in your member profile.

Select MY GS on the homepage and choose MEMBER PROFILE to log in.
Select the TROOPS tab.
- If you lead multiple troops, you can view each by clicking the box on the left.
You should see renewal choices in a drop box for each position showing as “Time to Renew for 2021!”
- Choose RENEW for any members that are continuing.
- Choose I’LL DECIDE LATER if you’re not sure about a member or the parent will be completing the renewal (This allows them to renew later.)
- Choose DO NOT RENEW if the member will not be returning to this position at all.
Once you’ve made your selections, click CONTINUE to review your transaction, then select CONTINUE again to reach the payment screen.
Enter your payment information and choose CONTINUE.
If you have a girl who needs to pay with financial assistance, click the Request Financial Aid box when on the registration summary page, then click CONTINUE.
That’s it! You should receive a receipt in your email shortly.

How to Renew Your Family

1. Visit the GSMH website at girlscoutsmoheartland.org.
2. Select MY GS on the homepage and choose MEMBER PROFILE to log in. 3. Select the MEMBERSHIP tab.
4. Select CURRENT YEAR and switch the option to NEXT YEAR (on the right side of the screen).
5. You should see renewal choices in a drop box for each individual showing as “Time to Renew for 2021!”
a. Choose RENEW for any members that are continuing.
    b. If you are renewing an adult, you must renew the bold ADULT     MEMBERSHIP.
c. Choose RENEW LATER if you’re not sure (you can renew later).
    d. Choose DO NOT RENEW if you are never returning to this position.
    e. If there is no renewal box next to a family member, contact a     Customer Care Team with detailed information.
6. Once you’ve made your selections, click CONTINUE to review your transaction, then select CONTINUE again to reach the payment screen.
7. Enter your payment information and choose CONTINUE.
    a. If you have a girl who needs to pay with Financial Assistance or     Cookie Credit, click RENEW, and exit out at the payment screen. Then,     fill out the Financial Assistance Request for Membership Dues or fill     out the Cookie Credit Payment form and submit to GSMH via     info@girlscoutsmoheartland.org or in person at a service center.
    b. Don’t forget to add your Family Campaign donation.
8. That’s it! You should receive a receipt in your email shortly.

Important Reminders

Troop Leaders and Co-Leaders
You must complete your own registration prior to attempting to renew members of your troop. Please also be aware that if you have a background check that expires, you will have to renew this screening as part of your membership renewal, which could cause some delay in getting the troop renewed.

New Members
New members (anyone who did not have a membership in the 2018-2019 membership year) cannot be renewed. These will need to be added to your troop in a separate transaction. Please contact us for assistance.

Multiple Troops
While multiple members from the same troop can be renewed in a single transaction, multiple troops cannot be renewed in the same transaction and will have to be done separately.

Do's and Don'ts for Renewal

DON’T use your own personal information when completing another girl’s membership. This will place her into your household as a member of your family instead of her own.

DO use the renewal season to clean up your troop roster. Make sure volunteers are all registered to the correct roles, and let us know if we need to make any updates or adjustments for you.

DON'T select Do Not Renew unless you are absolutely positive the member will not be returning to Girl Scouts at all this upcoming year. If you are unsure at the time, please select I’ll Decide Later. Selecting Do Not Renew will take away the ability to renew/register with any troop or volunteer role for the upcoming year.

Renewal Rewards

With a new renewal year, comes new rewards. Here are the new rewards:

Spring Renewal Patch: Everyone—girls and adults—receive a patch when they renew.
Spring Renewal T-Shirt: Everyone who renews will have the opportunity to purchase a renewal t-shirt.
Due to restrictions and uncertainties surrounding COVID-19, We are offering one additional incentive this year: If your troop registers online by June 1, your troop receives Early Bird Bills*:
- Register 60%* of your troop and receive $10
- Register 80%* of your troop and receive $15
- Register 100%* of your troop and receive $25

*based on number of girls registered in troop on March 31, 2020. To qualify, a troop must be a valid troop with two renewed, approved leaders, at least three renewed girls AND registrations must be completed by 11:59 pm CST on June 1, 2020

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your Customer Care Team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact us to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your Customer Care Team can easily change your username/email address without requiring you to recreate your account.

Frequently Asked Questions

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your Customer Care Team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact us to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop. If not, look for the "Add Role" option.
Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.

Contact your Customer Care Team for additional support, if none of these reasons seem to apply to your situation.

Q: Why are girls missing on my troop roster?
If you do not see a girl on your roster who should be, contact a member of your Customer Care Team for assistance. It may be that she registered under the wrong troop number, or doesn’t have a membership at all.

Q: Why do I have members showing as "inactive"?
A: There are a number of reasons why this may be the case. Please contact your Customer Care Team for additional support. We're happy to help!

Q: Can I update my Troop Information during renewal?
A: Renewal season is a perfect time to update your troop information! This allows a great checkpoint to ensure that we have the correct information about when and where your troop meets, the Girl Scout Grade Level(s) that your troop operates with, and what size troop you have and/or desire to have. Editing this information ensures that our online Opportunity Catalog will hold accurate information for new families searching for the best fit for their family.

To update this information, follow the steps below.

Log in to the member community with your username and password.
Click on your Troop Tab.
If you have multiple troops, confirm in the dropdown box, on the left-hand side, which troop you would like to review and renew.
Scroll to the bottom of the page and click on View/Edit Troop Information.
Information will dropdown on this same page, reflecting the current information that is on file for the troop.
Edit any necessary fields on the right and click “Save.”

Q: Can I update Household Information for my troop members during renewal?
A: The beginning of the membership year is the perfect time to make sure members have current information on record with Girl Scouts! As a troop leader, you can update many of these fields through your own membership community by following the steps below. Updates can only be done on one member at a time.

Log in to the member community with your username and password.
Click on your Troop Tab. This is where you will see your current troop roster and renew or add new members to your troop.
If you have multiple troops, confirm in the dropdown box, on the left-hand side, which troop you would like to renew.
Click “Edit” next to the member’s name to change any household information.
Make any necessary changes and click “Save” to return back to the troop roster in the Troops tab.

Note: All fields are editable by the troop leader and/or parent/guardian except gender, date of birth, and grade. To update these fields, contact a member of your Customer Care Team and we will gladly make these changes for you.

Still have questions?

Your dedicated Customer Care Team is here to provide support to our members. If you still have questions or need assistance with anything, let us know or call us at 877-312-4764.

Due to COVID-19, our ways of work are a little different. Paper registrations are hard to process while out of the office, please attempt to renew online if possible. If you are having trouble, please contact Customer Service, your Troop Support Specialist, or your New Leader Specialist who will be more than happy to walk through the process with you. Financial Aid is available. Please contact us for assistance.