Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:
- Another adult family member may be listed as the preferred
contact on the account. That person must log in to renew. Contact
your Customer Care
Team if you’d like to be listed as your household’s preferred
contact.
- You may have a second or duplicate account with a
different email address. Try a different username. If that works, be
sure to contact
us to merge the two accounts into one.
Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:
- Troops are listed on a separate tab from your family. If you
have more than one troop, look for the pull-down menu to change
between them.
- Check your member profile to make sure you’re
listed as a volunteer in the troop. If not, look for the "Add
Role" option.
- Not all troop volunteers can access the
troop tab. Check with your council to see which volunteer roles they
allow to access the tab.
- If your background check has
expired, you may lose access until it is up-to-date.
Contact your Customer Care Team
for additional support, if none of these reasons seem to apply to your
situation.
Q: Why are girls missing on my troop roster?
If you do not see a girl on your roster who should be, contact
a member of your Customer Care Team
for assistance. It may be that she registered under the wrong troop
number, or doesn’t have a membership at all.
Q: Why do I have members showing as "inactive"?
A: There are a number of reasons why this may be the case.
Please contact your Customer Care Team
for additional support. We're happy to help!
Q: Can I update my Troop Information during renewal?
A: Renewal season is a perfect time to update your troop
information! This allows a great checkpoint to ensure that we have the
correct information about when and where your troop meets, the Girl
Scout Grade Level(s) that your troop operates with, and what size
troop you have and/or desire to have. Editing this information ensures
that our online Opportunity Catalog will hold accurate information for
new families searching for the best fit for their family.
To update this information, follow the steps below.
- Log in to the member community with your username and
password.
- Click on your Troop Tab.
- If you have
multiple troops, confirm in the dropdown box, on the left-hand side,
which troop you would like to review and renew.
- Scroll to
the bottom of the page and click on View/Edit Troop
Information.
- Information will dropdown on this same page,
reflecting the current information that is on file for the
troop.
- Edit any necessary fields on the right and click
“Save.”
Q: Can I update Household Information for my troop members during renewal?
A: The beginning of the membership year is the perfect time to
make sure members have current information on record with Girl
Scouts! As a troop leader, you can update many of these fields through
your own membership community by following the steps below. Updates
can only be done on one member at a time.
- Log in to the member community with your username and
password.
- Click on your Troop Tab. This is where you will
see your current troop roster and renew or add new members to your
troop.
- If you have multiple troops, confirm in the dropdown
box, on the left-hand side, which troop you would like to
renew.
- Click “Edit” next to the member’s name to change any
household information.
- Make any necessary changes and click
“Save” to return back to the troop roster in the Troops tab.
Note: All fields are editable by the troop leader and/or
parent/guardian except gender, date of birth, and grade. To update
these fields, contact a member of your Customer Care Team
and we will gladly make these changes for you.
