New CEI Business Model puts girls and volunteers first!
We're joining with GSUSA and councils across the nation in a new way
of engaging and communicating with our awesome volunteers, families,
and girl members. We're so excited to share information about our new
Customer Engagement Initiative (CEI) with you! CEI is our new way of
work and is designed to put girls and volunteers at the center of all
The goal of CEI is to provide better customer service and dynamic
technology, to ease the processes of joining our Movement, leading a
troop, serving as a volunteer, engaging in programs, receiving
information, communicating with colleagues and staff, and more!
How will GSMH make this a reality?
In November 2016, we re-launched this website on a standardized
national platform. It includes tools and information you count on, and
you can now easily search for and find events and forms. Starting this
summer, you will access our new registration and Volunteer Toolkit
systems through this site.
In June 2017, we will transition to Salesforce, a robust and nimble
customer data management system. The system is customized for Girl
Scouts, and our new ways of work will continue to improve and adapt to
meet customer needs.
The Volunteer Toolkit, coming this summer, is a simple tool to help
volunteers like you lead K-5 troops. Based on troop leader feedback,
everything a K-5 troop volunteer needs is rolled into an online
organizational, planning, and curriculum tool specifically designed to
help leaders communicate and stay organized.
In May 2017, we redesigned our staffing structure to create an
improved volunteer and membership experience. Under our old staff
design your primary contact was a single person, your membership
marketing specialist. With our new staff redesign, you have teams of staff in place
to get you the answers you need at initial contact. No waiting for one
person to be available, we have a team ready and able to give you the
information you need.
New office hours & summer hours start June 5!
GSMH has adjusted the public service center hours at your Cape
Girardeau, Dexter, and Joplin Service Centers. These service center
and retail shops will be closed to the public on Tuesday and Thursday
of each week to provide an improved customer experience. Updating
these hours will allow our new customer care team the opportunity to
give you their full attention. Staff will be working on these days -
attentively waiting for your calls and emails so they can get you the
quickest answer possible. We also know that occasionally there will be
times when a visit to the shop or a conversation with a staff person
may be needed. In these instances, if Monday, Wednesday or Friday
just won’t work, you will have the opportunity to set up an
appointment ahead of time for a Tuesday or Thursday.
Our customer care team’s goal is to answer your questions on the
spot! Call us at 877-312-4764, email us (new
email address coming soon!), or fill out our contact
Summer office hours (8:00 a.m. to 5:00 p.m. Monday through Thursday,
8:00 a.m. to 11:00 a.m. Friday) will begin on Monday, June 5, 2017 and
continue through Friday, August 18, 2017. All service center offices
and shops, except Springfield, will continue to close for lunch from
1:00 p.m. to 2:00 p.m. Monday through Thursday.
Check our homepage for special
announcements regarding service center closings for staff trainings,
meetings, and holidays.