How do I log in?
Access to M2 will come via email! Girls and families will get access on/after October 5, those who haven't received their email should reach out to their troop leader. Volunteers will get access on September 28, those who haven't received their email can contact us.
How do I reset my password?
From the login page, click the Forgot Your Password link. Remember that if you are also a parent, you must log into the participant section to manage your Girl Scout’s account. If you are also the troop/SU manager, you will need to login to the admin site. You can set up each site to use the same login and password for both!
When can a supporter expect a direct ship nut order placed online?
The supporter will receive a confirmation email of the order and then another email when the order ships with tracking details.
When will a participant receive their personalized patch?
The personalized patch will arrive about 8 to 10 weeks after being sent to the patch company for production. On the participant dashboard, you will see an ETA date so you can anticipate when your patch should arrive.
What if a participant didn’t find their name as they log into the platform?
That’s not a problem! Any Girl Scout who doesn’t know their troop number of see their name, can add themselves to the system. After a participant sets up an account, there will be a brief delay while the council confirms their Girl Scout membership. Once that task is completed, council will release the participant from the holding tank and their customers will then have access to make purchases.
When can I expect my online girl delivery items?
Because timelines may vary, please have customers inquiring about their online girl delivered items reach out directly to the Girl Scout from whom they purchased for more details.
