Is a separate logon required for each person?
Yes. Each individual must have a unique user name and password to access her/his account, renew a membership, and make a donation. The logon is linked to an individual's customer account. back
I can't remember my username and/or password.
Use the links on the login page, Forgot Username? or Forgot Password? For assistance please contact the ROSE Helpdesk.
I am trying to create an account and the message says "Customer Not Found."
Do not continue to try to enter the system or create a new customer. The system was unable to match your first name, last name, and email address to any record in the database. Please contact the ROSE Helpdesk.
I clicked on the link that was sent to activate my account and I received an error message.
The link to activate your account is very long and some email clients break it to fit their character count. Please copy and paste both parts of the link, in order, into your web browser. This will take you to the proper page to finish your online membership renewal.
When entering my address, I received an error message which contains "non-USPS validated address", what does this mean?
The council database does not have what you entered for your address as a valid United States Postal System address. The system will not allow you to continue until this is corrected. Confirm the proper spelling of your address (also try spelling out abbreviations such as "Street" instead of "ST" and "North" instead of "N").
If the system will still not accept your address, please contact the ROSE Helpdesk.